- 2/5/2018

Dear Client,


Over the last year, Rakuten Super Logistics has been actively researching, and improving, our technology platforms. The first step will be moving our Client Services platform to Microsoft Dynamics as of February 7, 2018.


We are excited with how our internal communication will be strengthened, resulting in better resolution time to your requests. Please feel free to continue to submit your requests via email to support@rakutensl.com.


Your current experience will remain the same, however, all future Autoresponder Subject Lines will appear as, "Rakuten Super Logistics - Support Request Received: Case Number".


With this data migration, please be assured that we will do our best to perform this operation as quickly as possible and with minimal impact to both you and your business. Should you experience any issues with this change please contact me directly at kailei.sudbrook@rakuten.com.

 

Thank you for being a valued client. We appreciate your time and consideration.

 

Sincerely,

 

Kailei Sudbrook

Director of Client Services

Rakuten Super Logistics