- 12/18/2018

Rakuten Super Logistics will be closed Christmas Day, December 25th and New Year’s Day, January 1st.  

Carriers will only be picking up air and international shipments on Christmas Eve, December 24th and New Year’s Eve,December 31st. RSL guarantees that air and international shipments will be processed on these days up to the time of pick up.

You may see other orders processed on these days as well. However, all other shipments will not be picked up by the carriers until the following Wednesday, December 26th and January 2nd. Please note, the tracking for these orders will not show movement in transit until the carrier scans the package in its distribution center.  

If you have any questions please contact Client Services at support@rakutensl.com, or call 1-866-983-7447.